Returns & Exchanges

The Central Park Conservancy Shop is committed to your satisfaction; if you are not completely happy with your purchase, you may return or exchange items within 30 days of delivery. All proceeds support the maintenance and restoration of Central Park's 843 acres.

Return Process

• 1.
  Verify Eligibility

  Ensure your item is in its original, unused condition with all tags and packaging intact before initiating the return process.

• 2.
  Initiate Request

  Contact our customer service team via email with your order number to receive a Return Merchandise Authorization and a pre-paid shipping label.

• 3.
  Package and Ship

  Securely pack the items in their original box, attach the provided shipping label, and drop the package off at any authorized carrier location.

• 4.
  Receive Refund

  Once our warehouse inspects the returned goods, a refund will be issued to your original payment method within 7 to 10 business days.